Politique d’expédition

Shipping
We will fulfill your order within 1-3 business days of receipt. All orders are charged according to Canada Post, UPS, FedEx, or carrier quotes provided.

For a limited time - all Canadian and US orders exceeding $140 USD (before taxes) ship for free*. All other orders are charged according to carrier quotes provided.

*Oversized and/or overweight (greater than 50lbs) may incur additional shipping charges. These charges will be added automatically at checkout.

Please note:
The shipping Carrier shall assume responsibility of the package once it is picked up. If you have an issue with your delivery, please contact the courier directly. 

Canada Post: 1-866-607-6301 Outside Canada: 1-416-979-3033
Purolator: 1-888-744-7123
DHL: 1-855-345-7447 Outside Canada: 1-905-861-3672
FedEx: 1-800-463-3339
UPS: 1-800-PICK-UPS (1-800-742-5877)
Canpar: 1 800-387-9335
ICS: 1 888-427-8729

US & International Orders:
Any customs and/or brokerage fees are the responsibility of the customer. These fees are due upon receipt of an order.

Should you refuse an international shipment, TruFlat® Plywood reserves the right to refund the amount of the order, less shipping, duties, brokerage and payment gateway fees associated with the order. Returned international orders are subject to an additional 15% restocking fee.

All orders are charged in US Dollars. Exchange rates and international order fees are assessed and applied by your financial institution.

Telephone Orders
Telephone orders are not eligible for free shipping. Shipping quotes can be obtained by calling our retail store.

In-store Pick-ups
We are able to accommodate orders, to be picked up in-store, that are placed online or by phone.

Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund (excluding shipping). 

If you wish to return an item, please email info@truflatplywood.com with your order number and details about the product you would like to return. We will respond within 24-48 business hours with instructions on how to proceed.